.page-faq {
  --faq-pad: clamp(16px, 3vw, 26px);
  --faq-gap: clamp(14px, 2.4vw, 22px);
  background: var(--mist);
  color: var(--deep-text);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  background: var(--ink);
  color: var(--mist);
  padding: clamp(26px, 5vw, 46px) 0 clamp(30px, 6vw, 60px);
}

.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(to right, rgba(51, 70, 90, 0.34) 1px, transparent 1px),
    linear-gradient(to bottom, rgba(51, 70, 90, 0.34) 1px, transparent 1px);
  background-size: 58px 58px;
  opacity: 0.55;
  pointer-events: none;
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  top: -140px;
  right: -150px;
  width: 440px;
  height: 440px;
  border-radius: 50%;
  border: 1px solid rgba(255, 106, 43, 0.32);
  box-shadow:
    0 0 0 44px rgba(255, 106, 43, 0.055),
    0 0 0 112px rgba(255, 106, 43, 0.028);
  pointer-events: none;
}

.page-faq .faq-hero > .wrap {
  position: relative;
  z-index: 1;
}

.page-faq .faq-hero .breadcrumb__link,
.page-faq .faq-hero .breadcrumb__item {
  color: rgba(244, 247, 248, 0.7);
}

.page-faq .faq-hero__kicker {
  margin-top: clamp(18px, 3vw, 30px);
  color: var(--orange);
}

.page-faq .faq-hero__title {
  margin: 14px 0 0;
  font-size: clamp(32px, 7.6vw, 66px);
  line-height: 1.06;
  font-weight: 900;
  letter-spacing: -0.02em;
  color: #fff;
}

.page-faq .faq-hero__lead {
  margin: 18px 0 0;
  max-width: 34em;
  font-size: 17px;
  line-height: 1.85;
  color: rgba(244, 247, 248, 0.82);
}

.page-faq .faq-statbar {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin-top: clamp(24px, 4vw, 38px);
}

.page-faq .faq-stat {
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding: 14px 16px;
  border: 1px solid rgba(51, 70, 90, 0.9);
  border-radius: var(--radius-md);
  background: rgba(255, 255, 255, 0.045);
}

.page-faq .faq-stat__num {
  font-family: var(--font-mono);
  font-size: clamp(26px, 4vw, 34px);
  font-weight: 700;
  line-height: 1;
  letter-spacing: -0.03em;
  color: var(--orange);
}

.page-faq .faq-stat__num--text {
  font-size: clamp(18px, 2.6vw, 22px);
  letter-spacing: 0;
}

.page-faq .faq-stat__label {
  font-size: 13px;
  line-height: 1.5;
  color: rgba(244, 247, 248, 0.68);
}

/* ---------- 清单区 ---------- */
.page-faq .faq-list {
  background: var(--mist);
}

.page-faq .faq-intro {
  display: grid;
  gap: var(--faq-gap);
  align-items: center;
}

.page-faq .faq-intro__text .section-head__title {
  margin: 8px 0 0;
  font-size: clamp(26px, 4.4vw, 40px);
  line-height: 1.16;
  font-weight: 900;
  letter-spacing: -0.02em;
  color: var(--ink);
}

.page-faq .faq-intro__text .section-head__note {
  margin: 12px 0 0;
  max-width: 40em;
  font-size: 16px;
  line-height: 1.85;
  color: var(--slate);
}

.page-faq .faq-intro__media img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 900 / 620;
  object-fit: cover;
  border-radius: var(--radius-lg);
  border: 1px solid var(--line);
}

.page-faq .faq-filter {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: clamp(22px, 3.6vw, 34px) 0 var(--faq-gap);
}

.page-faq .faq-cards {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: var(--faq-gap);
}

.page-faq .faq-card {
  position: relative;
  overflow: hidden;
  padding: calc(var(--faq-pad) + 2px) var(--faq-pad) var(--faq-pad) calc(var(--faq-pad) + 14px);
  background: #fff;
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  box-shadow: 0 16px 32px -30px rgba(16, 26, 36, 0.7);
}

.page-faq .faq-card::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 6px;
  background: var(--amber);
}

.page-faq .faq-card--alert::before {
  background: var(--red);
}

.page-faq .faq-card--ok::before {
  background: var(--teal);
}

.page-faq .faq-card--wait::before {
  background: var(--amber);
}

.page-faq .faq-card__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
}

.page-faq .faq-card__no {
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--slate);
}

.page-faq .faq-card__title {
  margin: 14px 0 0;
  font-size: clamp(18px, 2.6vw, 21px);
  line-height: 1.42;
  font-weight: 800;
  color: var(--ink);
}

.page-faq .faq-card__row {
  display: grid;
  grid-template-columns: 3.4em minmax(0, 1fr);
  gap: 10px;
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px dashed var(--line);
}

.page-faq .faq-card__key {
  font-family: var(--font-mono);
  font-size: 12px;
  line-height: 1.7;
  letter-spacing: 0.16em;
  color: var(--slate);
  padding-top: 2px;
}

.page-faq .faq-card__val {
  margin: 0;
  font-size: 15.5px;
  line-height: 1.8;
  color: var(--ink-2);
}

.page-faq .faq-card__row--act .faq-card__key {
  color: var(--orange);
}

.page-faq .faq-card__row--act .faq-card__val {
  font-weight: 600;
  color: var(--ink);
}

/* ---------- 步骤区 ---------- */
.page-faq .faq-steps-section {
  background: var(--ink-2);
  color: var(--mist);
}

.page-faq .faq-steps-head .section-head__title {
  margin: 8px 0 0;
  font-size: clamp(26px, 4.6vw, 42px);
  line-height: 1.15;
  font-weight: 900;
  letter-spacing: -0.02em;
  color: #fff;
}

.page-faq .faq-steps-head .kicker {
  color: var(--orange);
}

.page-faq .faq-steps-head .section-head__note {
  margin: 12px 0 0;
  max-width: 42em;
  font-size: 16px;
  line-height: 1.85;
  color: rgba(244, 247, 248, 0.74);
}

.page-faq .faq-steps-layout {
  display: grid;
  gap: clamp(24px, 4vw, 44px);
  margin-top: clamp(24px, 4vw, 40px);
}

.page-faq .faq-steps__media img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 880 / 520;
  object-fit: cover;
  border-radius: var(--radius-lg);
  border: 1px solid var(--slate);
}

.page-faq .faq-steps {
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .faq-step {
  position: relative;
  display: grid;
  grid-template-columns: 60px minmax(0, 1fr);
  gap: 18px;
  padding-bottom: 34px;
}

.page-faq .faq-step::after {
  content: "";
  position: absolute;
  left: 29px;
  top: 58px;
  bottom: 8px;
  width: 2px;
  background: linear-gradient(to bottom, rgba(255, 106, 43, 0.6), rgba(51, 70, 90, 0.35));
}

.page-faq .faq-step:last-child {
  padding-bottom: 0;
}

.page-faq .faq-step:last-child::after {
  display: none;
}

.page-faq .faq-step__num {
  font-family: var(--font-mono);
  font-size: clamp(38px, 8vw, 56px);
  font-weight: 700;
  line-height: 0.92;
  letter-spacing: -0.05em;
  color: var(--orange);
}

.page-faq .faq-step__body h3 {
  margin: 2px 0 0;
  font-size: clamp(17px, 2.4vw, 20px);
  line-height: 1.42;
  font-weight: 700;
  color: #fff;
}

.page-faq .faq-step__body p {
  margin: 10px 0 0;
  font-size: 15.5px;
  line-height: 1.85;
  color: rgba(244, 247, 248, 0.76);
}

.page-faq .faq-step--key .faq-step__body {
  padding: 18px 20px;
  border-radius: var(--radius-md);
  background: rgba(255, 106, 43, 0.09);
  border: 1px solid rgba(255, 106, 43, 0.34);
}

.page-faq .faq-step--key .faq-step__body h3 {
  color: var(--orange);
}

/* ---------- 条件区 ---------- */
.page-faq .faq-conditions {
  background: #fff;
}

.page-faq .faq-conditions .section-head__title {
  margin: 8px 0 0;
  font-size: clamp(24px, 4.2vw, 38px);
  line-height: 1.16;
  font-weight: 900;
  letter-spacing: -0.02em;
  color: var(--ink);
}

.page-faq .faq-conditions .section-head__note {
  margin: 12px 0 0;
  max-width: 42em;
  font-size: 16px;
  line-height: 1.85;
  color: var(--slate);
}

.page-faq .faq-cond-grid {
  display: grid;
  gap: var(--faq-gap);
  margin-top: clamp(22px, 3.6vw, 34px);
}

.page-faq .faq-cond {
  padding: var(--faq-pad);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  background: var(--mist);
}

.page-faq .faq-cond__title {
  margin: 0 0 14px;
  padding-bottom: 12px;
  border-bottom: 2px solid var(--ink);
  font-size: 18px;
  font-weight: 800;
  letter-spacing: 0.02em;
  color: var(--ink);
}

.page-faq .faq-cond__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 12px;
}

.page-faq .faq-cond__list li {
  display: grid;
  grid-template-columns: minmax(5.4em, auto) minmax(0, 1fr);
  gap: 12px;
  align-items: baseline;
}

.page-faq .faq-cond__code {
  font-family: var(--font-mono);
  font-size: 13px;
  font-weight: 700;
  letter-spacing: 0.04em;
  color: var(--ink);
  background: var(--line);
  border-radius: var(--radius-pill);
  padding: 3px 10px;
  text-align: center;
}

.page-faq .faq-cond__desc {
  font-size: 15px;
  line-height: 1.75;
  color: var(--slate);
}

.page-faq .faq-cond__where {
  margin: 20px 0 0;
  padding-left: 14px;
  border-left: 4px solid var(--teal);
  font-size: 15px;
  line-height: 1.8;
  color: var(--ink-2);
}

/* ---------- 求助区 ---------- */
.page-faq .faq-help {
  background: var(--mist);
  padding-bottom: clamp(48px, 8vw, 88px);
}

.page-faq .faq-help__panel {
  display: grid;
  gap: clamp(22px, 3.6vw, 34px);
  padding: clamp(22px, 4vw, 40px);
  border-radius: var(--radius-lg);
  background: var(--ink);
  color: var(--mist);
  position: relative;
  overflow: hidden;
}

.page-faq .faq-help__panel::after {
  content: "";
  position: absolute;
  right: -90px;
  bottom: -110px;
  width: 300px;
  height: 300px;
  border-radius: 50%;
  border: 1px solid rgba(47, 191, 155, 0.3);
  box-shadow: 0 0 0 40px rgba(47, 191, 155, 0.05);
  pointer-events: none;
}

.page-faq .faq-help__text,
.page-faq .faq-help__channels {
  position: relative;
  z-index: 1;
}

.page-faq .faq-help__kicker {
  color: var(--teal);
}

.page-faq .faq-help__title {
  margin: 10px 0 0;
  font-size: clamp(22px, 3.8vw, 34px);
  line-height: 1.22;
  font-weight: 900;
  letter-spacing: -0.02em;
  color: #fff;
}

.page-faq .faq-help__lead {
  margin: 14px 0 0;
  max-width: 40em;
  font-size: 16px;
  line-height: 1.85;
  color: rgba(244, 247, 248, 0.78);
}

.page-faq .faq-help__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 22px;
}

.page-faq .faq-help__channels {
  margin: 0;
  display: grid;
  gap: 12px;
  padding: 0;
  border-top: 1px solid rgba(51, 70, 90, 0.9);
  padding-top: clamp(18px, 3vw, 24px);
}

.page-faq .faq-help__channel {
  display: grid;
  gap: 4px;
}

.page-faq .faq-help__channel dt {
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.16em;
  color: rgba(244, 247, 248, 0.55);
}

.page-faq .faq-help__channel dd {
  margin: 0;
  font-size: 16px;
  line-height: 1.6;
  font-weight: 600;
  color: var(--mist);
  word-break: break-word;
}

.page-faq .faq-related {
  display: grid;
  gap: 12px;
  margin-top: clamp(22px, 3.6vw, 32px);
}

.page-faq .faq-related__item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 16px 20px;
  border: 1px solid var(--line);
  border-radius: var(--radius-pill);
  background: #fff;
  color: var(--ink);
  text-decoration: none;
  transition: border-color 200ms ease-out, transform 200ms ease-out;
}

.page-faq .faq-related__item:hover,
.page-faq .faq-related__item:focus-visible {
  border-color: var(--orange);
  transform: translateX(4px);
}

.page-faq .faq-related__label {
  font-size: 15.5px;
  font-weight: 600;
  line-height: 1.5;
}

.page-faq .faq-related__go {
  flex: none;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.06em;
  color: var(--orange);
  white-space: nowrap;
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-statbar {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }

  .page-faq .faq-help__channels {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 18px 28px;
  }

  .page-faq .faq-related {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-related__item {
    flex-direction: column;
    align-items: flex-start;
    border-radius: var(--radius-lg);
    padding: 18px 20px;
    gap: 10px;
  }
}

@media (min-width: 900px) {
  .page-faq .faq-intro {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
  }

  .page-faq .faq-cards {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .faq-steps-layout {
    grid-template-columns: minmax(0, 5fr) minmax(0, 7fr);
    align-items: start;
  }

  .page-faq .faq-steps__media {
    position: sticky;
    top: 120px;
  }

  .page-faq .faq-cond-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .faq-help__panel {
    grid-template-columns: minmax(0, 7fr) minmax(0, 4fr);
    align-items: start;
  }

  .page-faq .faq-help__channels {
    grid-template-columns: minmax(0, 1fr);
    border-top: 0;
    border-left: 1px solid rgba(51, 70, 90, 0.9);
    padding-top: 0;
    padding-left: clamp(20px, 3vw, 32px);
    align-self: stretch;
  }
}

@media (min-width: 1180px) {
  .page-faq .faq-hero__lead {
    font-size: 18px;
  }
}

@media (max-width: 420px) {
  .page-faq .faq-card__row {
    grid-template-columns: minmax(0, 1fr);
    gap: 4px;
  }

  .page-faq .faq-card__key {
    padding-top: 0;
  }

  .page-faq .faq-cond__list li {
    grid-template-columns: minmax(0, 1fr);
    gap: 6px;
  }

  .page-faq .faq-cond__code {
    justify-self: start;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-related__item {
    transition: none;
  }

  .page-faq .faq-related__item:hover,
  .page-faq .faq-related__item:focus-visible {
    transform: none;
  }
}